Returns and Exchanges
We want you to be satisfied with your purchase
Right of Withdrawal
You can request a return or exchange within 14 days of receiving your order, in accordance with European consumer protection legislation.
Return Conditions
Products must be returned:
- Intact and unused
- Unwashed and without signs of wear
- With original tags still attached
- In the original packaging
How to Request a Return
- Contact us within 14 days of receiving your order.
- Please indicate the order number and the products to be returned
- You will receive shipping instructions
- Send the package with tracked service
Return Costs
Return shipping costs are the responsibility of the customer, except in the case of defective products or an error on our part. We recommend using a tracked service to ensure the safety of your package.
Reimbursement
The refund will be processed within 7-14 business days of verification of the return, using the same payment method as the original purchase.
Original shipping charges are non-refundable, except in the case of defective products or an error on our part.
Changes
To change the size or color of a product, contact us. We'll assist you with the return process and you can place a new order for the desired item.
Defective or Incorrect Products
If you receive a defective or incorrect product, please contact us within 48 hours of receiving it . We will replace it or issue a full refund, including shipping costs.
Note: For hygiene reasons, some products may not be returnable if opened or used. Contact us for specific clarifications.
Assistance
For questions about returns, exchanges, or refunds: