Contacts
We are here to help you at any time
Our team is always available to answer your questions about products, orders, shipping, and any other needs. Contact us however you like!
Quick response
Mon-Fri 9:00-18:00 CET
Response within 24 hours
Detailed assistance
Telephone
Direct assistance
UK working hours
📞 Contact Information
📱 WhatsApp (Recommended)
Number: +39 377 373 5384
Opening hours: Monday - Friday, 9:00 - 18:00 CET
The fastest way to get immediate assistance. We respond within minutes during business hours!
Address: newnanultd@gmail.com
Response time: Within 24 business hours
For detailed requests, documentation, invoices, or formal communications, we always respond with care and professionalism.
☎️ Phone
UK: +44 7424 087866
Hours: Monday - Friday, 9:00 - 17:00 GMT
For direct assistance and personalized advice on our products.
🏢 Registered Office
📍 NEW NANÙ LTD
Address: 185 Old Brompton Road, Flat 9
London SW5 0AN, United Kingdom
Company Registration Number: 16234018
Registered at: Companies House, United Kingdom
🌐 Multilingual Support
Our team speaks several languages to best assist you:
Italiano • English • Español • Français
Contact us in your preferred language!
❓ What can we help you with?
Our customer support team specializes in:
- 🛍️ Product information - Sizes, composition, availability, recommendations
- 📦 Order Status - Tracking, Delays, Delivery Issues
- 🔄 Returns and Refunds - Procedure, conditions, processing times
- 💳 Payments & Billing - Payment methods, billing, transaction issues
- 🚚 International Shipping - Costs, Times, Customs, and Documentation
- 🎁 Gift wrapping - Special services, personalized cards
- 🤝 B2B Collaborations - Resellers, Boutiques, Wholesale Orders
⏰ Assistance Hours
📱 WhatsApp & 📧 Email: Monday - Friday, 9:00 - 18:00 CET
☎️ UK Phone: Monday - Friday, 9:00 - 17:00 GMT
After hours? Send us a WhatsApp message or email and we'll get back to you as soon as possible the next business day!
🔒 Privacy and Security
All communications with NANÙ BABY are protected and processed in accordance with the GDPR (EU Regulation 2016/679) and the UK Data Protection Act 2018. Your personal data is safe with us.
For more information, see our Privacy Policy .
💬 Start a Conversation
Choose your preferred contact method and write to us. We're ready to help!
NEW NANÙ LTD
With you, for your children, every day 💕