Terms and Conditions of Sale

Last updated: November 2025

1. Scope of Application

These Terms and Conditions govern the purchase of children's clothing and accessories on our website. By using our services and making a purchase, you accept these terms in full.

These terms apply to all orders placed by customers residing in Italy, the United Kingdom, the European Union and the rest of the world .

2. Products and Descriptions

NANÙ BABY offers clothing for newborns and children (0-3 years) made in Italy with certified natural materials, including merino wool, organic cotton and fabrics that are gentle on the skin of little ones.

All products are described as accurately as possible, including composition, sizes, colors, care instructions, and key features. Images are representative and may vary slightly from the actual item due to screen settings.

Product availability is subject to available stock. We reserve the right to limit quantities that can be purchased per order.

3. Prices and Payment

3.1 Prices

All prices shown on the site are expressed in Euros (€) or British Pounds (£) depending on the destination market, and include the applicable VAT.

Prices are subject to change without notice, but the price applied will be the one displayed at the time of order confirmation.

3.2 Payment Methods

We accept the following secure payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• Apple Pay
  
• Google Pay
• Automatic multi-currency conversion

All payments are processed securely through certified gateways with SSL encryption. We do not store credit card information on our servers.

4. Order Confirmation and Management

After completing your order, you will receive a confirmation email containing your purchase details, order number, and a summary of costs. This email confirms acceptance of your order and the formation of the sales contract.

You can cancel your order before it ships by contacting us via email or WhatsApp. Once shipped, the return conditions described in Section 7 apply.

5. International Shipping

5.1 Europe (European Union)

5.2 Europe (Extra-EU) - including the United Kingdom

5.3 Rest of the World

5.4 Tracking

For all orders we provide a tracking number that allows you to monitor the shipment in real time through the assigned courier.

5.5 Customs and Taxes

EU Countries: For orders within the European Union, there are no additional customs fees. The price displayed at checkout is the final price.

Non-EU countries (including post-Brexit UK): For orders outside the EU, customs duties, import taxes, or local VAT may apply according to the destination country's regulations. These costs are the responsibility of the recipient and are not included in the order price.

5.6 Delays or Damaged Products

If the delivery is more than 5 days late, please contact us immediately via WhatsApp or email. If the package arrives damaged, do not accept it and report it to us within 48 hours of receipt.

6. Right of Withdrawal (for Consumers)

6.1 Withdrawal Period

In accordance with European legislation (Directive 2011/83/EU), the Italian Consumer Code (Article 52 of Legislative Decree 206/2005), and the UK Consumer Rights Act 2015, consumers have the right to withdraw from the contract without having to provide a reason within 14 days of receiving the goods.

To exercise your right of withdrawal, you must send an explicit communication via email to newnanultd@gmail.com or contact us on WhatsApp at +39 377 373 5384 within the indicated deadline.

6.2 Return Procedure

1. 1. Contact us via WhatsApp or email before returning the item.
2. We will provide you with detailed instructions and the return address.
3. Fill out the return form (if provided) and include it in the package
4. Ship the product to the indicated address with tracked service

6.3 Return Conditions

The product must be returned:

• In intact and original condition
• Unused, unwashed and with no signs of wear
• With all accessories and original packaging
• With labels and any seals intact

6.4 Return Costs

Return shipping costs are the responsibility of the customer, except in cases of defective products or an error on our part. We recommend using a tracked service to ensure the safety of your package.

6.5 Refund

The refund of the amount paid (excluding the original shipping costs) will be made within 7-14 working days of receipt and inspection of the returned goods, using the same payment method used for the purchase.

6.6 Exceptions to the Right of Withdrawal

For hygiene and safety reasons, some products may not be returnable if opened or used (e.g., products sealed for hygiene reasons). Contact us for specific clarifications.

7. Legal Guarantee of Conformity

In compliance with European, Italian (Consumer Code) and UK (Consumer Rights Act 2015) legislation, all products are covered by a legal guarantee of conformity for 24 months from the date of delivery.

If the product has defects of conformity, you are entitled to a free repair or replacement, or alternatively to a price reduction or termination of the contract, depending on the seriousness of the defect.

To exercise the warranty, contact us within 2 months of discovering the defect, providing proof of purchase (receipt or confirmation email) and a detailed description of the problem.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

• We are not liable for any indirect, consequential, or lost profits damages arising from the use of the products.
• Our liability is limited to the value of the order placed.
• We do not guarantee that the site will be error-free or always available.

This limitation does not apply to damages caused by our gross negligence, willful misconduct, or for breaches of consumer health and safety.

9. Privacy and Data Protection

The processing of personal data is governed by our Privacy Policy, drawn up in compliance with the GDPR (EU Regulation 2016/679) and the UK Data Protection Act 2018 .

We collect and process your personal data exclusively for:

• Order management and fulfillment
• Customer Service Communications
• Marketing (only with your explicit consent)
• Legal and accounting obligations

10. Intellectual Property

All content on the site (text, images, logos, graphics, videos, design) is the property of NEW NANÙ LTD or their respective owners and is protected by copyright and other intellectual property laws.

Reproduction, distribution, or modification of the contents without written permission is prohibited.

11. Dispute Resolution

11.1 Applicable Law

• Consumers residing in Italy: Italian law and Consumer Code
• UK Consumers: Consumer Rights Act 2015 and English law
• EU Consumers: Legislation of the consumer's country of residence

11.2 Competent Court

For disputes with Italian consumers, the competent court is the consumer's place of residence or domicile. For UK consumers, the jurisdiction of England and Wales applies.

11.3 Online Dispute Resolution (ODR)

Consumers in the European Union can use the European Commission's ODR platform available at: https://ec.europa.eu/consumers/odr

12. Multilingual Support

Our team speaks several languages to best assist you:

Italiano • English • Español • Français

Contact us in your preferred language via WhatsApp or email.

13. Changes to the Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting on the website. Orders already placed will be governed by the terms in effect at the time of purchase.

We invite you to consult this page regularly to stay updated on any changes.