Frequently Asked Questions - FAQ
Frequently Asked Questions - FAQ
Find answers to the most common questions about NANÙ BABY
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📦 Shipping and Deliveries
How much does shipping cost?
Shipping is free for orders over €99 . For smaller orders, shipping costs are calculated at checkout based on the destination.
How long does it take to receive my order?
Delivery times vary depending on the destination:
• Europe (EU): 3-7 working days
• Europe (Extra-EU): 5-10 working days
• Rest of the world: 7-15 working days
Can I track my order?
Yes! You'll receive an email with your tracking number as soon as your order ships.
Do you ship internationally?
Yes, we ship throughout Europe and the rest of the world. Shipping costs and times vary depending on the destination. Customs duties may apply to countries outside the EU, paid by the recipient.
🔄 Returns and Refunds
Can I return a product?
Yes, we accept returns within 14 days of receiving the product. The product must be unused, with labels and tags still attached, and in its original packaging.
How do I return a product?
1. Contact us via WhatsApp or email BEFORE making the return
2. Fill out the return form available on our website
3. We will provide you with shipping instructions and address
4. Ship the product to the indicated address
Who pays the return costs?
Return shipping costs are the customer's responsibility. Original shipping costs will not be refunded.
When will I receive my refund?
Once your return has been received and verified, we will process your refund within 7-14 business days using the same payment method used for the purchase.
Can I exchange a product?
We currently only offer refunds, not exchanges. If you'd like a different product, you can request a return and place a new order.
💳 Payments
What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard, American Express, Maestro), PayPal, Apple Pay, Google Pay, Shop Pay, and bank transfer.
Are payments secure?
Yes, all payments are protected with 256-bit SSL encryption. We do not store your credit card information. All transactions are processed by PCI DSS-certified payment gateways.
Can I pay in currencies other than the Euro?
Yes, our multi-value payment system with automatic conversion supports checkout.
🎁 Products and Services
Do you offer gift wrapping?
Yes! You can add elegant gift wrapping during checkout to make your purchase even more special.
How do I choose the right size?
Please consult our "Size Guide" available on the website. Sizes are approximate and may vary slightly between brands. If you have any questions, please contact us for personalized assistance.
Are the products Made in Italy?
We carefully select the best Italian and European brands specializing in clothing for babies aged 0-3 years. Many of our products are Made in Italy with premium materials such as merino wool, organic cotton, and natural fabrics.
Can I request a customized product?
Contact us via WhatsApp or email for customization requests. We'll discuss the options based on the product and your needs.
ℹ️ General Information
Who is NANÙ BABY?
NANÙ BABY is the brand of NEW NANU LTD, a UK-based company specializing in premium clothing for newborns and children aged 0-3 years. We passionately select the best Italian and European brands to offer quality, comfort, and style.
Where is your headquarters located?
NEW NANU LTD is registered in the United Kingdom. We operate a dropshipping business to ensure fast delivery throughout Europe. We work with approved partner stores.
How can I contact you?
You can contact us via:
• WhatsApp: +39 377 373 5384
• Email: newnanultd@gmail.com
Do you have a shop?
We don't have physical stores open to the public. We operate online to offer the best prices and maximum convenience.